Terms & Conditions: Weddings and Special Events
A minimum of $250 booking fee or 25% whichever is greater is required to secure your position.
Booking Fees are non-refundable. Full payment is required 2 weeks prior to wedding date.
If cancellation is made within 30 days of the date all payments made are NOT refundable.
Final alterations must be made 3 weeks prior to your wedding day.
Brisbane Market Flowers will be happy to make up to 4 revisions to your order by email without incurring an administration fee.
It is at our discretion that an admin fee will be charged after 4 revisions up to $50 per amendment.
No flower types or varieties are ever guaranteed. This is due to Natural growing requirements, quarantine restrictions and seasonal availability. Every endeavour will be made to complete the order exactly as listed. However, suitable substitutes will be used should something not be available.
Brisbane Market Flowers accepts no liability for growers, wholesalers, agents (and similar) for not supplying the correct product and/or service.
A decision may be made on your behalf to complete the job as we see professionally fit.
In the event of a natural disaster (including but not limited to) severe weather, change of venue, or negligence by another vendor, including third party providers not completing their contractual requirements, Brisbane Market Flowers will act as seen professionally fit in these circumstances, accepting no responsibility.
Hired equipment must be returned by the following Wednesday. It is at the Management’s discretion if and how much fees apply if hired equipment is not returned promptly. Delivery and set up charges apply where required. Sunday weddings are pick up Saturday during business hours unless otherwise arranged.
COVID-19 WEDDING AND EVENT POLICYWeddings to be held during lockdown periods.
If you have a booked wedding or event and the date falls within a lockdown, or government-mandated health guidelines that affect your plans, we are happy to put your booking on hold pending notification of a new wedding date if notice is given at least 3 weeks from your date.
If your wedding or event is to be postponed due to a snap lock down or border closures and notice is given less than 3 weeks, we require one third of the total amount to be paid again in order to assist us in covering the cost to reorder your product for your new date. For example: If your total floral bill is $1500 we would require an additional $500 to reorder. Our suppliers require three weeks notice to cancel ordered product and their COVID policies require full payment of product to be made if cancelled within this three week timeframe.
We understand this is a hard time for everyone and we try to be as understanding and accommodating as we can, however as a small business we are unable to cover full cost of loss product. Thank you for your understanding.